Bluetooth Headband

FAQ

• Is it washable?

  Yes absolutely, the bluetooth and speaker modules are removable allowing you to wash the fabric easily.

• What is the battery life?

  The headband offers upto 10 hours of continuous listening. It charges via a USB cable.

• Can you still hear the outside

  Yes, we ship to most countries worldwide. International shipping times vary by location.

• Can I take calls with this headband?

  Yes. It has a built-in microphone for hands-free calling.

• Where do you ship from?

  We ship from Germany.

• Can I change or cancel my order?

  As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

• What payment methods do you accept?

  We accept all major credit cards (VISA, Mastercard, etc.) and PayPal payments.

• When will my order be processed?

  All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

• How long will it take to receive my order?

  Due to high demand, orders may take between 2-4 weeks to arrive.

• What if I don't receive my order?

  If you don't receive your order within 30 days after shipping, you are eligible for a full refund.

• Will I be charged with customs and taxes?

  The prices displayed on our site are tax-free in Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

• How do I return an item?

  Please contact us at fitbandaudio@gmail.com .

• What if the item(s) I received are defective/incorrect/damaged?

  Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

• When will I receive my refund?

  All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

• What bluetooth version does it use?

  It features advanced Bluetooth 5.0 for fast pairing and a stable, reliable connection.

• Can it be worn while sleeping?

  Yes absolutely, ear plugs can be irritating to sleep with but this works amazing.